Frequently Asked Questions

  • How do I take the best care of my new bed?

    For the first six months, rotate your mattress every two weeks. After that, rotate it every two to three months. Rotation helps to evenly distribute the weight.

  • What is the proper way to rotate it?

    For one-sided mattresses, shift it so the top corners end up at the foot of the bed and the bottom corners are at the head. Do this with the help of another person to make it easier.


    For two-sided mattresses, ask another person to help you move it up onto its side. Then flip it so the opposite side of the bed is face up. 

  • Do I need to replace the foundation when I buy a new bed?

    Yes. A new foundation will be better able to support your new bed.

  • What type of bed frame do I need?

    Choose a bed frame that matches the size of your bed whether it’s a king, queen, etc. Also, a strong frame provides support to all parts of the bed, especially the middle. Good support in the center prevents sagging and breakage.

  • Is it normal for my new factory direct bed to have an odor?

    Yes. Sometimes mattresses have a ‘new product’ odor. Put it in a well-ventilated area to air it out and the odor should dissipate within a few hours.

  • Should I invest in a protective pad?

    Yes. Putting a washable, protective pad on your bed is a great way to keep it looking and feeling its best. Plus, protective pads can help to prevent allergy flare-ups due to dust and are waterproof to protect the appearance and condition of your bed.


  • Can I slip a board between the foundation and the bed for extra support?

    No. It’s not a good idea and can cause damage. When you’re thinking of where you can find a board, it’s time for a new bed!

  • How do I keep my bed clean?

    Vacuuming mattresses is the best way to keep them clean. Avoid dry cleaning. This process can damage the material of the bed.

  • Is it okay to fold mattresses?

    No. Unless it’s designed to be folded, trying to do this can cause damage to its structure.

  • Should I give my old bed to a family member?

    Not a good idea. Old mattresses shouldn’t be passed along due to the dust mites and other yucky debris inside them. Make sure the bed is properly disposed of instead. 

  • Is it true that you can't remove the manufacturer’s tag under penalty of law?

    Well, while it’s not against the law to remove the tag, it is needed for warranty verification. So, just leave it on and tuck it out of sight.

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